Ordering On Telami
How can I place an order on TELAMI?
Ordering on TELAMI is a matter of just a few clicks. After selecting all the products you want, go to the Shopping Cart by clicking on the top right icon, review the items you've added and click on the "Proceed to Checkout" button. Do not worry: you will still be able to modify the selected products or change your mind before the end of the purchase process. Some details are required to continue with the order, including the shipping address. At this stage, choose whether to save your data for future purchases or proceed without registering. In this second case, please note that you will not be able to redeem any discount coupons in your possession.Once you have entered your information and the coupon, select the payment method you prefer: make sure you have your credit card details and SecureCode code provided by your bank handy. By clicking on the "Buy Now" button, your order will be completed and we will send you a confirmation email (if you do not receive our email immediately, check also the Promotions tab of your inbox).
How can I modify or delete my order?
Once you've completed your order, you will not be able to change it. That is why we recommend that you review the items you are purchasing before proceeding with the payment. If you wish to cancel your order or part of it, email us at customerservice@telami.it. Please note that orders can not be canceled if they have already been shipped: in this case, you must follow the return procedure.
What are the payment methods available?
You can pay for your order with - credit card (Visa, Mastercard, American Express) - prepaid card – PayPal. In the case of credit card payments, we advise you to have the SecureCode code provided by your bank handy to speed up your purchase. If you prefer to use bank transfer mode, you can contact customerservice@telami.it and you will be emailed with payment details; you will then be asked to send a copy of the payment receipt to customerservice@telami.it.
How can I request the invoice?
To request the invoice of your order, send an email with all your data, including your tax code or VAT number, and the reference order number to customerservice@telami.it. Remember that the invoice must be requested by the end of the month of your purchase; once the billing month is closed, we will no longer be able to proceed with your request. The invoice will be sent to you by email after the delivery of the order.
Where can I check the status of my order?
We will notify you of the tracking number of the order with a notification to the email address indicated at the time of purchase. You will then be able to monitor the status of the shipment on the chosen courier site. If you have doubts or further requests, will always be available and more than happy to help you, just write an email to customerservice@telami.it .