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TELAMI's trustworthiness

TELAMI’s products are original.

TELAMI in relation to the products you have purchased, will provide the legal warranty of compliance with the terms and conditions set forth in art. 128 and following of the Italian Consumption Code. In particular, the rights arising from such warranty may be exercised, provided that the products have been used properly, with due diligence and respect for the intended use and the provisions of the provided instructions, and after presentation by the customer of the delivery receipt received with the same and indicating the order number. Costs related to the return of products due to the effect of the warranty will be borne by TELAMI.

TELAMI devotes great attention to your needs and guarantees you the utmost trustworthiness and reliability, both in purchasing support and in handling orders and returns.
It also commits itself to complying with the estimated delivery times indicated on the website. In case of unforeseen events that are the direct responsibility of TELAMI, you will always be promptly notified by our Customer Support team.



Order and payment management

How can I place an order on TELAMI?


Ordering on TELAMI is a matter of just a few clicks. After selecting all the products you want, go to the Shopping Cart by clicking on the top right icon, review the items you've added and click on the "Proceed to Checkout" button. Do not worry: you will still be able to modify the selected products or change your mind before the end of the purchase process.
Some details are required to continue with the order, including the shipping address. At this stage, choose whether to save your data for future purchases or proceed without registering. In this second case, please note that you will not be able to redeem any discount coupons in your possession.
Once you have entered your information and the coupon, select the payment method you prefer: make sure you have your credit card details and SecureCode code provided by your bank handy. By clicking on the "Buy Now" button, your order will be completed and we will send you a confirmation email (if you do not receive our email immediately, check also the Promotions tab of your inbox).

How can I modify or delete my order?


Once you've completed your order, you will not be able to change it. That is why we recommend that you review the items you are purchasing before proceeding with the payment.
If you wish to cancel your order or part of it, email us at customerservice@telami.it.
Please note that orders can not be cancelled if they have already been shipped: in this case, you must follow the return procedure.

What are the payment methods available?


You can pay for your order with - credit card (Visa, Mastercard, American Express) - prepaid card – PayPal. In the case of credit card payments, we advise you to have the SecureCode code provided by your bank handy to speed up your purchase. 
If you prefer to use bank transfer mode, you can contact customerservice@telami.it and you will be emailed with payment details; you will then be asked to send a copy of the payment receipt to customerservice@telami.it.

How can I request the invoice?


To request the invoice of your order, send an email with all your data, including your tax code or VAT number, and the reference order number at customerservice@telami.it. Remember that the invoice must be requested by the end of the month of your purchase; once the billing month is closed, we will no longer be able to proceed with your request. The invoice will be sent to you by email after the delivery of the order.

Where can I check the status of my order?


We will notify you of the tracking number of the order with a notification to the email address indicated at the time of purchase. You will then be able to monitor the status of the shipment on the chosen courier site. If you have doubts or further requests, will be always available and more than happy to help you, just write an email to customerservice@telami.it. 




Shipping and delivery

How much is shipping cost?



Shipping rates will be quantified according to the nature of the products purchased and the destination area. The amount will always be communicated before the conlcusion of the order. Please note that some International shipments are subject to customs charge, which will be at your expense. If you have any doubts, do not hesitate to email us at customerservice@telami.it.

How long will it take to process my order?


The delivery time of an order depends on the type and availability of the items you have purchased. On the tab of each product you can find an estimated delivery time. We will do our best to ensure the best possible service and to activate a direct line between you and the courier who will deliver your order.
TELAMI is committed to meeting the estimated delivery times indicated on the website. However, in case of any unforeseen events during production or processing of the order, you will always be notified promptly by the TELAMI team. For any questions or assistance, email us at customerservice@telami.it.

Who deals with the shipping?


Your order will be processed by our logistics service and delivered with the best couriers available on the market. As soon as your order is assigned to them we will send you an email with the tracking number through which you will check the shipping status of your order.

When you can ask for particular consignments?

If your order includes items that require special care during transportation, you could ask for a delivery with insurance or for a plan delivery. Once you check-out and make the payment, write an email to customerservice@telami.it and we will contact specialized couriers whose delivery times may vary from the indicated standard times. 
The option with insurance is a solution that increases the shipping cost, equal to the supplement required to secure the products. The plan delivery option is a solution that includes an increase in shipping cost. A specialized delivery service will call you to set up an appointment and deliver the order to your entrance plan. Remember that the service can only be done under ideal conditions of accessibility, so always check that the floor access meets these requirements (stairwells and entrance doors sufficiently wide).

What should I do upon delivery of my order?



We recommend that you always check your order upon delivery. Verify that the packaging is intact and that the content is not altered or damaged in any way. In the case of anomalies, write "Accepted subject to checking"* on the carrier's delivery note before signing and send an email to us at customerservice@telami.it with the details of the delivery.
Please note that you have 14 days to report any damages and make a complaint. After this deadline we will no longer be able to accept neither complaints nor reports of irregularities.

* Mark with this statement the delivery note is mandatory in order to allows TELAMI to proceed immediately to the reimbursement 




Returns and Claims

How can I contact you for assistance on products?



If you have any doubts or need assistance with the products purchased, please contact our customer service at customerservice@telami.it. If you wish a phone contact, please specify it in your email by providing your contact number: we will call you as soon as possible.

How can I make a return or exchange and how long will it take?


If you are not satisfied with your order, you have 14 days (from the date of delivery of the order) to decide to voluntarily return one or more items. Only if a product is diffused, defective, or damaged during shipment, you can replace it with the same item, if available in stock, or ask for a refund. Follow the instructions outlined below, both in the case of voluntary redundancy or damaged product return:

• Contact our Customer Service by writing to customerservice@telami.it within 14 business days of the order delivery date. In case of defective item you will be asked for documentation of defect and / or damage.

• The items you intend to return must be in original condition, properly packaged and packed in the original box.

• Remember to include a copy of the shipping document in the parcel, which will be sent to you via email from our Customer Service and you will need to highlight the returned products and the reason for the return.

• For shipping, use the same cardboard box in which you received your order. If this is not possible, use a safe socket.

• Send the parcel to our RETURNED GOODS OFFICE at the following address:

RETURNED GOODS OFFICE

c/o TELAMI srl

Via canaletto 10

20133 Milan

Italy


How does the reimboursement take place?


Only if it is proved that the product is defective, untrue or damaged by the shipment, TELAMI Customer Service will tell you how the reimbursement take place, once the parcel's arrival has been confirmed to our office.